Thoughts

If life gives you lemons don’t waste your time making lemonade – change your life!

‘Who Moved My Cheese’ is a great little book about what happens if you get too comfortable in a situation and how you might react to change.

Going grey is a sure sign of the aging process which brings into sharp focus the fact that one is getting older, and life is short.

Eight weeks in and the novelty of lockdown has well and truly worn off. Acclimatised to my new work environment, the slightly nervous...

Living in the moment – also called mindfulness – means being actively aware in the present with all your senses.

As much as 40% of personal happiness is accounted for by our daily activities, and feeling in control of the conscious choices we make.

Providing constructive feedback is the key to helping employees meet expectations and challenge themselves professionally.

Communicating with a diverse audience of different people who learn in different ways.

Engaged employees are committed to company values, have a good sense of their own well being, and are happier, both in and outside of work.

Design thinking helps people understand and develop a creative, solution-driven approach to problem-solving, which puts customers first.

Agile uses iterative development to break a large application into smaller chunks - designed, developed and tested in short cycles.

Philosophy, science and CX. However you look at it, it’s about how your customers perceive you, even when they can't see or hear you.

Customer journey mapping is understanding the brand-customer relationship from the customer’s perspective – how our customers view us.

At work, it’s not unreasonable to expect a level of mutual respect.

Memento mori: an object kept as a reminder of the inevitability of death and of the shortness and fragility of human life. Still-Life...

Customer experience is all about expectation. You can only rate your experience by whether it met those expectations

Being ready is about a personal sense of preparedness, which can help in situations of great change.

Iterative design is a cyclic process of continual improvement of a concept, design or product – a design cycle.

How to use design thinking as a creative solution-driven approach to problem-solving, which puts customers first.

We tend to view our partial experiences as the whole truth and ignore other people's.